Head Veterinary Nurse Required For Culture-Focused Practice. NW London
Our Head Nurse is going off to follow her dream to travel the world, so we are looking for a new nursing team leader to join us!
Are you an experienced registered veterinary nurse and are looking for a role in a small team where your skills will be appreciated, recognised and you actually get to nurse as well as grow our next generation of nurses?
Do you like to finish on time and not work out of hours, nights, bank holidays or Sundays?
Do you want to work in a place where your voice is heard?
Are you, or do you want to become a leader who is supported in their role and encouraged to grow?
Do you want to work in a happy team that enjoys working (and playing) together?
Are you one of those incredible nurses who manage to run their day effectively and with compassion for the animals yet can still keep everyone around you smiling?
Do you like using protocols and checklists so things run safely and smoothly?
Are you a clinical coach (or keen to become one) who loves taking trainee nurses under your wing and passing on your skills, so you help grow the next generation?
If the answer is yes to any of these questions, then we have a great opportunity for you…
Roundwood Vets exists to support and enrich the lives of the pets, families and the community we serve.
We’ve been on quite a journey since taking over the practice six years ago when there was just one vet and a trainee nurse! Since then we’ve grown to a team of more than fourteen people, and we have plans to keep moving forward with exciting projects.
Our objective is to serve more than 3000 families each year across London using a mixture of old and new methods of delivering healthcare - all blended. Telemedicine, nurse clinics and lots of other plans are all part of our service.
This means there are going to be lots of exciting opportunities for doing meaningful work from working as a theatre nurse, to running nursing clinics, managing our training and development program and leading our nursing team.
We are always looking at ways to improve our clinic, not just the walls and fittings but investing in technology to help improve standards of care and improve the way we communicate with and reach pets and their families in the community. We see our nurses as having a huge role to play in creating and running this kind of service.
We have an amazing team of one VCA, three SVN's and two RVN's. We are looking for another enthusiastic and caring nurse to lead our nursing team and assist in our students' training, enabling them to become the brilliant RVN's we know they can be.
We are not here to overwork or push our team to the max, we value each and every member of our team highly, work-life balance is essential to us, we take our time in finding the right fit so that our team is a happy one and we don't tolerate toxic behaviour.
We strongly believe in growth and appreciation for each of our teammates. We close one afternoon a week to focus on individual and team growth, training, deep cleans, team discussions and group meetings ensuring that everyone has a voice and is heard. We have a learning pathway for nurses and client care, ensuring that you grow whilst you are at Roundwoods with regular one-to-one check ins and team feedback.
We want someone who is willing to look at old ways of doing things, put them under the microscope and ask, does this still work? Is there a better way? We want people who are hungry to learn and we are happy to support and fund this growth.
Our management team has created a really exciting vision for the next four years (we’ll happily share this with you) and we are continuing to build a team capable of bringing this dream to life.
We have recently implemented an team share options scheme (a kind of co-operative model of ownership) so the people who contribute so much of their lives to working in it can get a share of the success. Because let’s face it, we all put so much on the line to do this job, there really should be better rewards.
When so many others are simply selling out to corporations, we think this model is the way forward in helping preserve our culture and ensure everyone benefits in the long run.
Speaking of culture, this is the most important thing of all, we want to have a happy, respectful and productive workplace where we all enjoy going to do our jobs.
Alongside the investment we’ve made in reshaping the team, we’ve also invested heavily during the past two years in our facilities, systems and equipment to further enhance our standards of care.
In terms of what we are like as a clinical practice, we think of ourselves as being a bit like a family doctor. We are definitely here to help the local community and their pets. We believe in giving clients the time and attention they need to make good decisions for their pets and in building strong relationships with clients and each other.
Hopefully, the message we’re getting across is that we have a clear vision, believe in growth opportunities for individuals and want to see all of our people thrive and be rewarded as we bring our vision to life.
Here’s what some of our past and present team members say about working at Roundwoods:
“I enjoy working with a fun team who always help each other out”. Yasmin HVN
“I loved being a receptionist at RV because no day was the same, but each day you go home satisfied that you really helped someone. The team at RV are like family and they treat their patients and clients as such.” Ola (former teammate).
“I love working in a team who are passionate about everything they do and management that appreciate their staff, are supportive and help me to grow” Kenzie SVN
We give you the opportunity to talk to our team as part of the application process, so you can get a real feel for our team and see if we are the right fit for each other.
You’ll be a qualified veterinary nurse who appreciates being part of and contributing to a happy team that enjoys working together and playing together.
At work you’ll be someone who enjoys interaction with people, and you’ll also be really good at handling multiple things happening at once. In fact, you are occasionally mistaken for an octopus because you must have eight arms in order to work the brilliant way you do!
You’ll be a fan of checklists because they help you to get everything done and you pride yourself on working to a high standard whether that’s clinically or hygiene.
You love being a vet nurse. The best thing in the world is seeing that sick pet eating again as a result of your effort, or the moment a puppy enters the building or seeing the wagging tail, or the joy of a pet reunited with its owner following surgery. You'll also be keen to inspire others with your enthusiasm for the work you do.
There are a few other things that matter to you in your work; these are things like conscientiousness, honesty, teamwork, fun, kindness, growing & learning. These things also matter a great deal to us, so we’ll probably get along well if so.
All our teams have what we call the 'Big 3', which are three areas that they are responsible for. The HVN's Big 3 are -
Quality of care at the level to meet clinical standards and client satisfaction.
Clinical ops flow at the level to meet demand and growth objective.
Equipment & drugs available and managed to meet required levels (not over and not under).
This also includes:
Ensuring the team prepared for operations with the right op load, staffing levels and start times.
Ensuring our team give safe, reliable care of the animals before, during and after procedures and make sure all instruments, materials and drugs are prepared and ready for use for each op.
Working with the nursing team to ensure the patients are comfortable, happy and go home looking better than they came in.
Developing our nursing clinics to be able to offer more to our clients.
You love to nurse, taking x-rays, including dental x-rays, and schedule three procedures is something you are good at or want to do more of and develop your skills further in these areas.
Consider the patient's welfare and think about how you can help make their visit to the surgery as stress free as possible. You will treat our patients as if they were your own pets!
You will need to be confident in anaesthesia and have a high standard of patient care, setting an example to others.
The team's growth is important to you; you are there to support and guide and not knock others down.
You love a clean clinic and do not mind getting your hands dirty to keep it in tip-top condition.
An understanding of stock control or a willingness to learn.
You love a good protocol and suggesting how we can improve our protocols for the staff, patients and clinic!
You love to pass on your skills and help the next generation of nurses grow, showing our VCA's and SVN's how to be an amazing nurse!
You want to grow your skills and love a challenge!
Finally, it is essential that you love what you do and like to have fun doing it.
To be considered for this role you must:
Be a Registered Veterinary Nurse
Have worked in the small animal practice for four years (but we will consider less for the right applicant).
This is a full time position, you'll be working the following shifts between the hours of 8am -8pm with a 30 minute break, 40 hours a week.
We offer two options either a 5-day week on a 2-week rolling rota or a 4-day week; we may consider other shift requests, -
5-day week option
Early shift 2 in week 1 and 3 in week 2 (Mon - Fri) 8am - 4.30pm
Late shift 3 in week 1 and 2 in week 2(Mon - Fri) 11.30am -8pm or 11am - 7.30pm
4 day week option
Early shift (2 per week) 8am - 6.30pm
Late shift (2 per week) either 9am - 7.30pm or 9.30am - 8pm
Saturday Shift Maximum 1:3 - 8.30am - 12.30pm, with a half day following a Saturday (half an early shift).
Currently our nursing team works 1:4 Saturdays and only does 1 Saturday on a bank holiday weekend a year.
No Sundays or Bank Holidays. We close early on Christmas and New Year's Eve, allowing our team to spend as much quality time with their family. In return for being a great part of this team, we offer a great package including:
RVN Base salary of £34,000 pro rata.
RVN £500.00 Travel contribution.
RVN's RCVS annual registration fee covered and VDS Insurance.
Medical health insurance.
CPD budget (unlimited by agreement if beneficial to the company).
Discounted pet care package.
The benefits package is worth at least £3000.
Profit share bonus.
Share options bonus in the company.
25 days per annum plus bank holidays.
Birthday off - or a Friday/ Monday if your birthday falls on the weekend!
Option of additional 6 days unpaid holiday leave once probation has been passed.
5 days full sick pay per year once probation is passed.
Team Social Events.
Nurse Learning and Reward Pathway to help you grow!
If you’ve read all this and are still interested in becoming our new clinic nurse, then respond to this advert with your CV and cover letter!
Meet Becky one of our veterinary nurses.
"The treatment that we got for Ace was brilliant. The team kept us informed at all times and the friendly atmosphere of the practice also gave us a lot of confidence that we made the right choice"
“Everyone in the lovely Roundwood Vets team is so warm and conscientious. I’m so impressed with the care and treatment they’ve provided for my nervous rescue dog”
"Dr Hannah and her team are the most caring professionals, my pets cannot be in better hands."