Bubbly, outgoing & highly organised client care team member required


Are you the kind of person who:

Is bright, bubbly, and has a happy and outgoing demeanour?

Takes delight in making customers happy and ensuring their needs are met?

Enjoys solving customer problems?

Loves keeping things like files, admin, and mess under control?

Keeps things running smoothly and prevent problems even when you are not there?
 

Gets stuff done the right way?
 

Is open to feedback and learning?
 

Is emotionally intelligent and can read people, being empathetic to their needs.

If so then read on...
 

About Us
 

We believe that life is better with animals and when we dedicate ourselves to helping others. We believe strong and healthy relationships matter and our veterinary practice is becoming the vet of choice for pet owners in NW London because we live and breathe these beliefs each day.
 

The team here is quite small but amazing and the work we do makes a positive impact on so many families who rely on their pets for love, connection, and support.
 

Roundwood Vets have been around for nearly 15 years and are one of the few remaining independently owned practices in the area. We have a reputation for friendly service, high-quality care, and value for money in the NW London area.
 

We have systems in place for doing things right and we need someone who is happy to follow procedures and keep the system running smoothly.
 

About You
 

You’ll be a bubbly, outgoing person who loves helping clients get what they need and making them happy. You’ll also be one of those people who are good at reading people and dealing with strong emotions.
 

You will be one of (if not the most) trustworthy, honest person you know. You can be serious when needed, but in general, you like to have fun at work.
 

You’ll also be the sort of person who scares their friends with how organised you are. You are the person in your group who gets places early and is always hustling everyone else along!
 

A significant number of our local clientele speak Portuguese or Polish so the ability to speak either language as well as speak English would be an advantage. Though not totally essential.
 

Most importantly we are looking for someone who can fit our team culture and values. Those values and how they influence our behaviour are why we have such a special team vibe. So here’s what matters most to us as a team:
 

1. We’re honest.

2. We’re kind.

3. We are conscientious.

4. We value teamwork.

5. We’re all about growth & learning.

6. We’re fun.
 

If these things really matter to you too, there’s a very high chance we’ll get along well.
 

The Job
 

The role is to be one of our client care team whose purpose is to make sure pets get the treatments they need and clients are satisfied each time they connect with our service.
 

Your job will include:
 

  • Answering phones quickly and effectively dealing with all of our client enquiries.

  • Making our guest families (and their pets) feel welcome and relaxed about their visit.

  • Booking appointments and setting reminders for clients so they do not miss essential health visits.

  • Making sure all of our families book or purchase the products or services our vets recommend to keep their pets healthy.

  • Entering data accurately in our practice management software.

  • Sending direct mail/email and performing outreach calls to potential clients.

  • Dealing with email enquiries and processing online orders as they come in.

  • Keeping all documents filed correctly each day.

  • Keeping your vets and nurses diaries up to date and ensure they don’t miss appointments or meetings.

  • Ensuring the reception area meets our hygiene standard.

  • Cashing up each day.

  • Handling insurance claim forms are submitted promptly.

  • Ensure test results are reported and filed on schedule.

  • Making outbound calls for vaccine reminders and other important health events.
     

If you have read this far and are thinking this is the job for you, then please respond by sending your cover letter and CV explaining why you should be our next Client Care Superstar.

We look forward to hearing from you.

Unfortunately due to the incredible demand for this role we anticipate, we will automatically eliminate anyone from the process who does not respond with both a CV AND COVER LETTER.

ACE BEAN

"The treatment that we got for Ace was brilliant. The team kept us informed at all times and the friendly atmosphere of the practice also gave us a lot of confidence that we made the right choice"

LOKI O'BRIEN

“Everyone in the lovely Roundwood Vets team is so warm and conscientious. I’m so impressed with the care and treatment they’ve provided for my nervous rescue dog”

Whiskey benjamin

"Dr Hannah and her team are the most caring professionals, my pets cannot be in better hands."