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Here For You When You Need Us.

With free access to Vidivet, our clients have FREE access to 24/7, personalised, expert veterinary advice. Have a concern about your pet? Speak to an on-call, UK registered veterinary professional via the Vidivet app and put your mind at ease. 

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What is Vidivet?

Roundwood Vets has partnered with Vidivet to provide you with 24/7 access to qualified digital vet support, and peace of mind. Think of it like as an NHS 111 for your pets. Vidivet will also keep us in the loop so we can provide better care for your pet.

Direct Access

Vidvet means you'll always have direct access to exceptional veterinary care.

Photos & Videos

You are able to upload photos or videos of your pet to aid diagnosis.

24/7 Availability

Vidivet is available 24 hours a day, 7 days a week, to give you peace of mind.

Register for FREE Veterinary Advice

If you're uncertain about what to do or if you need an in-practice visit, you can submit your query to a vet through the VidiVet app and receive a personalised video response directly on your phone!


Perhaps you're wondering if a member of the Roundwood Vets team needs to see you? Maybe you have a question about medications? Perhaps you're unsure if you need to visit the emergency vets? Or maybe you just want to give us an update on your pet?

We see so much value in VidiVet that we're covering the cost; as a member of Roundwood Vets, it's FREE whenever you need to use it!

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  • How do I use Vidivet?
    The first step is to sign up using the form above. Once you have completed the form, you will be shown a link to download the app. That's it! You now have access to a helpful vet team whenever we are closed.
  • Do I need a smartphone to use Vidivet?
    The VidiVet app is available on smartphones, tablets and some of the latest Apple computers. Your device will need to have a webcam and a microphone. You’ll also need to ensure that you have a stable internet or data connection. The VidiVet app also may not work, or have issues, on older devices or some of the latest Huawei devices.
  • Are Vidivets qualified?
    Yes. All VidiVets’ vets are Royal College of Veterinary Surgeons (RCVS) registered and a minimum of 5 years qualified to ensure they are operating at the highest level. They also remain in contact with us, so we will be aware of any changes to your pet's health.
  • Is Vidivet open 24 hours a day?
    VidiVet is available 24/7, 365 days a year, but our team here at Roundwood Vets are always on hand to help with any questions during our opening hours.
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